Legal
Refund policy
Unclaimed hardware comes back. Faulty items get replaced. Cancel any time.
The short version
Unclaimed hardware comes back within 30 days for a full refund. Faulty items are replaced at our cost, always. Subscriptions cancel any time and are not prorated.
This policy covers purchases from Quest Consulting Group LLC, doing business as Tap For Reviews, and forms part of our terms of service.
Cards, tents and stickers
Unclaimed and in resalable condition: return within 30 days of delivery for a full refund of the item price. Return shipping is yours unless the item was faulty or we sent the wrong thing.
Already claimed: once a card is bound to your Google listing, its identifier is spent — we never reissue it to anyone else, so it cannot go back into stock. We will still refund within 30 days if it genuinely did not work for you; just tell us what went wrong, because that is more useful to us than the money.
Faulty or wrong
A chip that does not read, a QR that does not scan, a tent that arrives broken, or the wrong item in the box — we replace it free and cover the shipping both ways. Tell us within 30 days. No need to return a faulty card; we would rather you destroy it so nobody taps it.
Subscriptions
Cancel any time from your dashboard. Access continues to the end of the period you have paid for, and we do not refund partial months or unused time on an annual plan.
If you never meant to renew and it caught you out, email us within 14 days of the charge. We would rather refund you than have you feel tricked.
What happens to your card if you cancel
Nothing. It keeps redirecting to wherever it points, permanently. You lose the dashboard and the ability to update a card if you move or rebrand. Not the card.
How to ask
Email support@tapforreviews.com with your order number and what happened. We answer the same day where we can. Approved refunds go back to the original payment method within 5 to 10 business days.